Terms of Service

1Introduction

Crowflow is a software service operated by Crowbit Limited, a company registered in England and Wales (company number [COMPANY NUMBER]; registered office [REGISTERED OFFICE ADDRESS]). In these Terms, “we”, “us” and “our” refer to Crowbit Limited; “you” and “your” refer to the individual or organisation that has accepted these Terms.

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference.

2Definitions

Service

The Crowflow web application, website at crowflow.io, and any related APIs and tools we make available.

Customer Data

Any data you upload to the Service or that we ingest from connected third-party platforms on your behalf — including campaign metadata and performance figures.

Subscription

Your paid plan, including the Free tier where applicable.

Effective Date

The date on which you first create a Crowflow account or otherwise accept these Terms.

Third-Party Platform

Any service Crowflow integrates with, including Google Ads, Microsoft Advertising, Meta Ads, Google Sheets, and others added from time to time.

3Account and eligibility

• You must be at least 16 years old to create a Crowflow account.
• You agree to provide accurate, current and complete information when registering and to keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• You must notify us promptly at security@crowflow.io of any unauthorised use of your account or any other suspected breach of security.

4The Service

Subject to these Terms and your timely payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes. We may modify, add to, or remove features of the Service from time to time. For material adverse changes, we will give you at least 30 days’ notice.

5Subscriptions and billing

• Current plans, prices and features are published at crowflow.io/pricing.
• Paid subscriptions are billed monthly in advance and renew automatically unless cancelled.
• You may cancel at any time; cancellation takes effect at the end of your then-current billing period. You will retain access until that date.
• Fees are non-refundable except where required by law.
• We may change prices on at least 30 days’ notice; changes apply to billing periods that begin after the notice period.
• Prices exclude VAT and other applicable taxes, which we add at the rate in force at the time of billing.
• If a payment fails, we may suspend the Service after reasonable notice and after attempting to collect using the payment method on file.

6Free tier and beta features

We may offer a Free tier and may from time to time offer beta or early-access features. These are provided at our discretion and on an “as is” basis. Limits, features and availability of the Free tier and any beta feature may change on reasonable notice.

7Customer Data

• As between you and us, you retain all rights in Customer Data.
• You grant us a worldwide, non-exclusive licence to host, copy, transmit, display and process Customer Data solely as necessary to provide the Service and to perform our obligations under these Terms.
• You are responsible for ensuring that you have the necessary rights, permissions and authority to authorise us to access Third-Party Platforms on your behalf and to process the resulting data.
• Where we process personal data on your behalf, we act as a processor and you act as the controller; we will act in accordance with our Privacy Policy and any separate Data Processing Addendum agreed in writing between us.

8Acceptable use

You agree not to, and not to permit any third party to:

• Use the Service for any unlawful purpose or in breach of any applicable law or regulation.
• Attempt to gain unauthorised access to the Service, other users’ accounts, or any systems or networks connected to the Service.
• Reverse-engineer, decompile, disassemble or attempt to derive the source code of the Service, except to the extent permitted by mandatory law.
• Resell, sublicense, rent or lease the Service to any third party without our prior written agreement.
• Use the Service to send unsolicited messages, store malicious code, or otherwise harm third parties.
• Probe, scan or test the vulnerability of the Service without our prior written permission. To report a vulnerability, please contact security@crowflow.io.
• Use the Service in any manner that interferes with its normal operation or imposes an unreasonable load on our infrastructure.

9Third-Party Platforms

Crowflow integrates with Third-Party Platforms including Google Ads, Microsoft Advertising, Meta Ads, and Google Sheets. We are not affiliated with, sponsored by, or endorsed by those providers. Your use of any Third-Party Platform is subject to that provider’s terms and policies, and you are responsible for complying with them. We are not responsible for changes those providers make to their APIs, data formats, pricing or availability, and we may need to amend, suspend or remove an integration as a result.

10Availability

We aim to provide a reliable Service but do not commit to a specific service-level agreement at this stage. The Service is provided on an “as available” basis. We will use reasonable efforts to provide advance notice of scheduled maintenance and to minimise unplanned downtime.

11Intellectual property

All right, title and interest in and to the Service, including all underlying software, design, content and trademarks, are and remain the property of Crowbit Limited and our licensors. Nothing in these Terms grants you any rights other than the limited use rights expressly set out in section 4. The name “Crowflow” and any associated logos are trademarks of Crowbit Limited.

If you provide us with feedback, ideas or suggestions about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without obligation to you.

12Confidentiality

Each party agrees to protect the other party’s confidential information with at least the same degree of care it uses to protect its own confidential information of like importance, and in any event with no less than a reasonable standard of care. Confidential information does not include information that is publicly available, was already known to the receiving party, was independently developed without reference to the disclosing party’s information, or is required to be disclosed by law (subject to prompt notice where lawful).

13Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, conditions and other terms — express, implied or statutory — including any warranty of satisfactory quality, fitness for a particular purpose, accuracy, uninterrupted operation, and non-infringement. We do not warrant that the data delivered by the Service will be free from errors or omissions, that the Service will meet your requirements, or that any defects will be corrected.

14Limitation of liability

To the maximum extent permitted by law:

• Our total aggregate liability arising out of or related to these Terms, whether in contract, tort (including negligence) or under any other theory, is capped at the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
• We will not be liable for any indirect, consequential, special, incidental or punitive damages, or for any loss of profits, revenue, business, goodwill, data, anticipated savings or business opportunity, however arising.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under English law, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or breach of statutory implied terms as to title.

15Indemnity

You agree to indemnify and hold us harmless from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your Customer Data, (c) your use of the Service in violation of these Terms or applicable law, or (d) your infringement of any third-party right.

16Term and termination

• You may terminate your account at any time from your account settings or by contacting us.
• We may suspend or terminate your access to the Service for material breach of these Terms (where reasonable, with prior notice and an opportunity to cure) or for non-payment.
• We may discontinue the Service on at least 30 days’ notice.
• For 30 days following termination we will, on request, provide a reasonable export of your Customer Data, after which we will delete it (subject to legal retention requirements).
• Sections that by their nature should survive termination (including 7, 11, 12, 13, 14, 15, 18 and 19) survive termination.

17Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you at least 30 days’ notice by email or in-app notice. Non-material changes (clarifications, formatting) take effect on posting with an updated “Last updated” date. Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms.

18Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. You and we agree to the exclusive jurisdiction of the courts of England and Wales, save that nothing in this section restricts a consumer from bringing proceedings in their place of residence where that right is mandatory under applicable law.

19Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and us in respect of the Service and supersede all prior agreements on the subject.
• Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions remain in full force.
• No waiver. Failure by either party to enforce any right is not a waiver of that right.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• Notices. We send notices to the email address on your account. You send notices to us at hello@crowflow.io. Legal notices to [REGISTERED OFFICE ADDRESS].
• Force majeure. Neither party is liable for any failure or delay caused by an event beyond its reasonable control.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, agency or employment relationship.
• Third-party rights. Except as expressly stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

20Contact us

Crowbit Limited
[REGISTERED OFFICE ADDRESS]
General: hello@crowflow.io
Security: security@crowflow.io
Privacy: privacy@crowflow.io